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ILM Level 5 Certificate in Service Improvement

Who should attend?

This course is for managers who want to prepare a service improvement project using lean production and improvement methodologies.

Why should you attend?

Maintaining efficiency and reducing waste is a key responsibility of middle managers. Understanding how to use lean production and improvement methods to measure and analyse service problems will ensure success. You will learn how to develop a service improvement project; a project proposal which uses lean production methods, establish controls and monitor and review the service improvement. You will also learn how to evaluate a range of lean production methods and compare and contrast those currently employed within the organisation.

Course outline

During sessions 1-3  you will learn:

  • Principals of lean production (DMAIC), six sigma, kaizen/continuous improvement and related models
  • Importance of problem definition; range of techniques to identify problems and their root causes and measurement.
  • Role, purpose, content and structure of a project proposal
  • Organisational drivers and stakeholders in relation to an improvement project
  • Criteria for judging the appropriateness of a project proposal
  • Techniques to analyse data using diagrams, charts, histograms etc.
  • Reason for common cause and special cause variation

During sessions 4-7 you will learn:

  • How to develop a plan to improve a workplace project using lean production and improvement methodologies
  • How to implement and appropriate improvement to service delivery, using the plan
  • How to use appropriate controls and monitoring techniques to ensure the continuing implementation of the improvement project
  • How to evaluate the success of the improvement project, explaining how it is controlled to produce long term sustainability of the improvement
  • Develop a report on the improvement project that communicates the outcomes of the improvement project

Assessment

There are 2 assignments to be completed during this course and successful completion will result in the following qualification: ILM Level 5 Certificate in Service Improvement.

Progression

This qualification will provide progression opportunities to other qualifications such as:

Operations/Departmental Manager Apprenticeship Standard

Improvement Specialist Apprenticeship Standard

Cost

Course: £798.00 +VAT
Registration fee: £176.00 (no VAT)

Time & Location

1:30PM until 5:00PM @ Twigworth Business Centre

There are currently no dates available for this course

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