Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. We have all experienced the hard-done-by customer, and have no doubt felt their wrath as emotion overrides rationality – often they feel an urge to have a go at the first staff member they meet, regardless of whether they can help or not. This course will enable you to deal better with anger and aggression when it’s directed towards you.

Next available dates

2^nd Nov 2022 & 8^th Nov 2022 7^th Mar 2023 & 14^th Mar 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. For your customers, the people they encounter and the service they receive from them defines your business. In these days of fierce competition and narrow margins, it is the quality of your product or service and customer experience that is going to set you apart, build loyalty and keep your competitors at bay.

Next available dates

11^th Oct 2022 & 18^th Oct 2022 7^th Feb 2023 & 14^th Feb 2023

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Course Description

This course delivered over a half-day session can be attended either in-person at Twigworth or online to suit your preference. As the first point of contact, you create a first impression of your organisation that is hard to shake. This course is crammed with useful tips for creating that great first impression, controlling the situation, choosing the best words, using your best voice and staying calm under pressure. You’ll learn the most effective ways to screen, transfer and block calls, as well as how to take messages and handle enquiries. Often this is seen as a junior role, but it’s an essential part of your customers’ experience and could be what marks you out from competitors.

Next available dates

22^nd Nov 2022 2^nd Mar 2023

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Course Description

This course will be delivered online via Zoom. To influence others and persuade them to your way of thinking, you need to communicate confidently, build a relationship and remain assertive - even when under pressure. The core focus of this course is about one-to-one interactions and general principles. You’ll also learn about tools to help assess your values and figure out what drives you and those you work with.

Next available dates

16^th Sep 2022

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Course Description

This course will be delivered online via Zoom. Giving a presentation can be a daunting task for most people, but it is a skill that can be taught and practised. Attendance on this course will enable you to plan and prepare systematically for presentations and enable you to put yourself across clearly and enthusiastically, creating an effective business and personal image.

Next available dates

23^rd Sep 2022

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Course Description

This course will be delivered online via Zoom. If you’re thinking “I wasn’t recruited to sell!” we can take that worry away. We will teach you how to sell without appearing too pushy or false, and to look at sales from a completely different point of view. You’ll be shown how to take a proactive approach and how to seek out any additional needs of your customer, rather than bombard them with ‘sales pitches’.

Next available dates

7^th Oct 2022

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Course Description

This course will be delivered online until July 2021. All good supervisors, managers and senior managers should understand their business's finances to do their job well. You don't have to be accountancy-trained, but having confidence around the "numbers of the business" stands you in good stead, regardless of your role. This course provides the solid foundation on which you can build.​

There are currently no available dates for this course

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. As your position in the organisation rises, so too must your appreciation of the finances. You will need to be able to read financial documents and statements, draw conclusions from them and recommend actions. Through sound knowledge and understanding of finances, you'll be fully confident using financial performance indicators as the basis of decision making. This course will show you how!

There are currently no available dates for this course

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is for Managers, Supervisors and HR staff who have responsibility within a performance review scheme. Our course is designed to provide guidance on the part appraisals play in the running of a business, what they are for and how they can be used to motivate staff.

Next available dates

5^th Sep 2022 & 12^th Sep 2022 8^th Feb 2023 & 15^th Feb 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Good relationships at work are vital if you want to develop high-performing teams. We lose far too much time and nervous energy when ‘managing around’ people, which we could spend more productively. Some will change their behaviour as soon as they become aware - while those who know they are being difficult are more of a challenge!

Next available dates

5^th Oct 2022 9^th Feb 2023

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. A diverse workforce is one that is made up of individuals with a wide range of characteristics and experiences. Your company benefits from a diverse employee workforce when each employee or staff member contributes ideas based on their experiences and background. This encourages learning and creativity; important skills in company development. Inclusion is a recognition that everyone comes from different backgrounds, and committing to working as a team.

Next available dates

3^rd Oct 2022 & 10^th Oct 2022 & 17^th Oct 2022 1^st Feb 2023 & 8^th Feb 2023 & 14^th Feb 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Getting the best out of your staff isn’t as easy as it sounds - often the fear of getting it wrong holds managers back. On this course not only will you gain greater insight into performance management tools, including setting SMART objectives, you’ll also learn how to monitor and give feedback to improve and sustain good performance. We’ll also look at motivational theory to understand what motivates people, and how you can use this to enhance your management style.

Next available dates

4^th Oct 2022 & 12^th Oct 2022 1^st Mar 2023 & 8^th Mar 2023

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Course Description

This course delivered over a half-day session can be attended either in-person at Twigworth or online to suit your preference. If you manage a team whose members are at various locations, you’ll need to support them in a different way to give technical assistance, ensure their health & safety and to overcome any feelings of isolation, to name just a few responsibilities. This course will help you understand the nature of remote working and show you how to become a more effective leader.

Next available dates

1^st Sep 2022 19^th Jan 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Some conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers.  What's really important is how you deal with it, and this course offers simple techniques you can use quickly and easily.

Next available dates

31^st Aug 2022 13^th Dec 2022

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is one of our most popular and it’s easy to see why. Effective interaction at work is underpinned by an ability to communicate clearly, honestly, openly and confidently - in other words, assertively. You’ll learn to reduce relationship conflict both in and out of the workplace, and develop confidence in yourself.

Next available dates

13^th Sep 2022 & 20^th Sep 2022 18^th Jan 2023 & 25^th Jan 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Communication is essential for any business, and a lack of it can cost a company a great deal – in money, time and bruised egos. On this course you’ll learn why we communicate, the hidden agendas behind what people say, the best communication method to fit the message and the person, and how to choose the best language for the situation so your meaning is clear and understood.

Next available dates

5^th Dec 2022 & 12^th Dec 2022 8^th Mar 2023 & 15^th Mar 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. You will develop knowledge and understanding of developing yourself and others as part of your own personal development plan and an ever-changing world of work

Next available dates

19^th Oct 2022 & 26^th Oct 2022

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Accurate and effective minutes not only provide a record of a meeting but can also make a significant contribution to its effectiveness. Minute taking is often an under-rated skill but is a valuable one to master.

There are currently no available dates for this course

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Course Description

All managers are likely to have targets relevant to their organisation and planning, monitoring and effective resourcing is vital to ensure successful results. Equally important is how to involve and support all team members in an activity. This course will help with a wider understanding of improving performance of the team, effective communication and recording outputs and variances in performance.

There are currently no available dates for this course

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. This course will be delivered online. Do you feel like there’s not enough time in the day? Are you successfully monitoring your busy workload? We can’t give you more time – but we can show you the best way to use what you’re given. Be in control of your work, not the other way around, and ensure you are working in the most effective & efficient way.

Next available dates

29^th Nov 2022 23^rd Mar 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This is a fascinating and interactive course covering the essentials needed to become a credible, interesting, effective and professional trainer. It combines learning theory with practical tips and plenty of exercises and opportunities to have a go and get feedback from the tutor and group.

Next available dates

4^th Oct 2022 & 11^th Oct 2022 7^th Feb 2023 & 14^th Feb 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Whether you have no experience with business correspondence or would like to refine your skills, on this course our highly-motivating trainer will teach you the essentials and more. Letters and emails to customers and suppliers form a lasting impression of your company, so it’s such an important skill to get right. Create a consistent image for your business and get the desired result more efficiently, saving time and money.

Next available dates

16^th Nov 2022 30^th Mar 2023

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Course Description

This course will give you confidence in writing, helping you produce clear, concise and effective reports in good English. You will identify the barriers to communication, understand the objective of the report and getting the brief right, and the advantage of a systematic approach – as well as focusing on the purpose of the report, from planning and preparation to selection and arrangement of material.

There are currently no available dates for this course

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. The aim of the course is to develop your basic knowledge of business improvement techniques as a team/cell leader

Next available dates

19^th Sep 2022 & 26^th Sep 2022 18^th Jan 2023 & 25^th Jan 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Coaching is an excellent management tool for driving up performance in the workplace. Those who can routinely develop others as part of their management responsibilities will prove most effective. In just one day, packed with practical, 'use the next day' tools and techniques, we will turn you into a confident and competent workplace coach.

Next available dates

14^th Nov 2022 & 28^th Nov 2022 21^st Mar 2023 & 28^th Mar 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. We can all spin plates and some more than others, but there’s only so much you can do before the standard of your work suffers, your health takes a similar pathway and your relationships with colleagues and customers becomes strained. This is a truism for everyone, not just you! Become more effective by attending this course!

Next available dates

25^th Oct 2022 27^th Feb 2023

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Maintaining efficiency and reducing waste is a key responsibility of middle managers. Understanding how to use lean production and improvement methods to measure and analyse service problems will ensure success. This 3-session course will teach you how to develop a service improvement project using lean production methods.

There are currently no available dates for this course

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is aimed at middle managers who are responsible for identifying improvement, managing and implementing change within the organisation.

Next available dates

3^rd Oct 2022 & 10^th Oct 2022 & 17^th Oct 2022 14^th Feb 2023 & 21^st Feb 2023 & 22^nd Feb 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. All managers are responsible for quality, regardless of their job title, role or span of control. It's their responsibility to ensure consistency of service or product, to seek continuous improvement ahead of reactive problem solving, and to embed a culture of quality within their organisation/department. This is no quick fix - it's about having a firm foundation in the principles of quality planning, quality assurance, quality control and quality audit.

Next available dates

17^th Aug 2022 & 24^th Aug 2022 24^th Nov 2022 & 29^th Nov 2022 22^nd Mar 2023 & 28^th Mar 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Good leadership demands good people-motivation skills and the use of inspirational techniques. Motivational methods are wide-ranging, from inspirational quotes and poems, to team building games and activities, as ice-breakers, warm-ups and exercises for conferences, workshops, meetings and events, which in themselves can often be helpful for staff motivation too. And motivated people perform much better!

Next available dates

18^th Oct 2022 20^th Feb 2023

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course will introduce you to the discipline required to manage projects to successful completion.  It will develop your planning and organising abilities and help you develop effective control measures. You will learn how to set up projects, initiate them, monitor them and keep them (and your staff) on track.

Next available dates

8^th Sep 2022 & 15^th Sep 2022 & 22^nd Sep 2022 9^th Jan 2023 & 23^rd Jan 2023 & 30^th Jan 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is aimed at practicing or potential team or cell leaders who have a customer facing/liason role.

Next available dates

3^rd Oct 2022 & 17^th Apr 2022 6^th Feb 2023 & 13^th Feb 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Middle managers need a thorough understanding of how to manage workplace risks. You need to be able to evaluate relevant legislation relating to risk management, while understanding how risks can be identified and continuously monitored and reviewed according to the organisation's internal policies.

Next available dates

9^th Aug 2022 6^th Dec 2022 27^th Mar 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is aimed at first line managers who are responsible for the management of quality systems in the workplace

Next available dates

15^th Aug 2022 & 22^nd Aug 2022 5^th Dec 2022 & 12^th Apr 2022

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Attending this course will give you a clear overview of your role and responsibilities as a manager. You will learn about different organisational structures, ways of managing people, tasks, information and resources, as well as skills/techniques to use in difficult situations. You will also benefit from learning with and from managers from other sectors, and build confidence in your own ability to adapt your style to the situation in hand.

Next available dates

1^st Nov 2022 & 14^th Nov 2022 & 21^st Nov 2022 7^th Mar 2023 & 14^th Mar 2023 & 21^st Mar 2023

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Course Description

This course delivered over 3 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. Multi-dimensional leaders understand that great leadership requires a range of competencies and skills, including becoming more self-aware and emotionally intelligent. From crafting a vision, building alignment and championing execution, to utilising a range of leadership and communications styles, this short course is unashamedly all about you. It gives you a chance to explore the concept of leadership in detail, your responsibilities and, most importantly, where you need to focus to improve.

Next available dates

3^rd Nov 2022 & 10^th Nov 2022 & 17^th Nov 2022 1^st Mar 2023 & 8^th Mar 2023 & 16^th Mar 2023

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Course Description

Building on the regular user’s skills, this course will demonstrate use of macros, merging of data with existing databases, complex questioning styles and data mapping. Designed for the high level user who wants to design custom interfaces and act as an administrator for other colleagues, this course will release the enormous potential of Excel.

Next available dates

6^th Sep 2022 5^th Dec 2022 13^th Mar 2023

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Course Description

This course is ideal if you are self-taught or lacking in confidence about how to use the features of Excel. Perhaps you want to learn how to create spreadsheets efficiently and begin to understand the tools, features and formula that Excel offers but don't know where to start.

Next available dates

3^rd Oct 2022 10^th Jan 2023

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Course Description

Do you wish to develop your spreadsheet skills and learn about Excel beyond the basics? Our trainer will guide you through the workings of MS Excel, with plenty of time for queries and questions. Attendance on GEL's beginners course is an advantage, but is not essential.

Next available dates

3^rd Aug 2022 1^st Nov 2022 16^th Feb 2023

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Course Description

Macros offer amazing opportunities to save time by automating repetitive tasks. This course is designed for those who have been introduced to macros on the Excel Advanced course and want to go further.​

Next available dates

15^th Nov 2022

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Course Description

The most graphical of the MS Office suite members, PowerPoint has rapidly become popular for creating presentations, slide shows and electronic animated displays using project outlines, backdrops and graphic files. This course will demonstrate the fundamentals of presentation creation and show how the introduction of pictures, backdrops, transparencies and font styles can transform a presentation into an experience.

Next available dates

10^th Oct 2022 2^nd Feb 2023

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Course Description

Project is a powerful management tool for controlling resources, time, personnel or skill against a set project deadline. The capabilities to accept milestones, task information and of course task deadlines, means modern companies can allow project management to be processed electronically. The generation of critical paths, task lists, resource charts and many other reports makes Project an essential business software.

Next available dates

17^th Oct 2022 6^th Mar 2023

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Course Description

This intermediate course will extend basic skills allowing you to integrate graphics, use better design in documents and use mail mergeing to generate distribution lists. Those attending should be able to operate Word at a basic level, understanding how to enter text, format fonts, paragraphs and pages.  Our trainer will guide you through the workings of Word, with plenty of time for questions.

Next available dates

20^th Sep 2022 17^th Jan 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. This course is for anyone who would benefit from being more effective in their leadership, communications, negotiations, relations and team building skills. It is designed to help you discover more about yourself and the people around you, and, as a result, help you become more effective in your role.

Next available dates

5^th Dec 2022 & 12^th Dec 2022 8^th Mar 2023 & 15^th Mar 2023

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Course Description

This course delivered over 2 half-day sessions can be attended either in-person at Twigworth or online to suit your preference. We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance. People like this have a high degree of emotional intelligence, or EI. Would you like to be more like this?

Next available dates

7^th Nov 2022 & 21^st Nov 2022 2^nd Mar 2023 & 9^th Mar 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Paying attention to your mental health at work has never been more important. If you are in a leadership role, it is important that you understand and recognise the signs that a team member may need help and support.

Next available dates

6^th Oct 2022 11^th Jan 2023

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Course Description

This course delivered over 1 half-day session can be attended either in-person at Twigworth or online to suit your preference. Virtually everyone suffers from stress at some point in their working lives. The modern workplace is full of high-pressure situations and demands, so managers (and their staff) need to know how to deal with it to stop pressure turning into stress. This short course will show you how to identify, manage and cope with stress in yourself and others.

Next available dates

12^th Aug 2022 8^th Dec 2022

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Course Description

Over 200 people are killed each year in accidents at work and over 1 million people are injured. Over 2 million suffer illnesses caused by, or made worse by, their work. Providing health and safety information and training helps you to ensure your employees are not injured, promotes a positive culture of safety at work and helps you meet your legal obligation.

There are currently no available dates for this course

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Course Description

This course will be delivered online. As part of managing the health and safety of your business, you must control the risks in your workplace. To do this you need to think about what might cause harm to people and decide whether you are taking reasonable steps to prevent that harm.

There are currently no available dates for this course

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Course Description

Because every manager needs an understanding of their safety and health responsibilities. Managing Safely is unlike any other safety and health course. Why? Because it delivers practical step-by-step guidance with a sharp business focus that’s hands-on and jargon-free. The innovative format and content is engaging and inspiring – critical to embedding safety and health throughout your entire organisation.

Next available dates

8^th Aug 2022 & 9^th Aug 2022 & 10^th Aug 2022 & 11^th Aug 2022

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Course Description

Ideal for those working or looking to work in Health and Safety and for Managers with significant safety responsibilities as part of their job. The NEBOSH National General Certificate in Occupational Health and Safety is a globally recognised health and safety qualification held by more than 175,000 people in the UK and worldwide.

Next available dates

7^th Nov 2022 & 8^th Nov 2022 & 9^th Nov 2022 & 10^th Nov 2022 & 11^th Nov 2022 & 21^st Nov 2022 & 22^nd Nov 2022 & 23^rd Nov 2022 & 24^th Nov 2022 & 25^th Nov 2022

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Course Description

This 2-day course is for people who are imminently starting their own business and need to understand all the technical issues of running a business together with the day-to-day practicalities and to consider the approach for successful sales & marketing.We can support you through this exciting time to provide practical help, tools and resources to ensure you get off to a flying start.

There are currently no available dates for this course

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