Managing Improvement & Quality

Who should attend?

While the topic of identifying areas for improvement applies equally to everyone, managing those improvements is the role of managers.Practising or potential middle managers will develop an understanding and ability to manage quality, so as to be able to plan improvements to meet or exceed customer requirements. The content of this course applies to companies of all sizes, types and sectors, including public, private and third sector.

Why should you attend?

All managers are responsible for quality, regardless of their job title, role or span of control. It is their responsibility to ensure consistency of service or product, to seek continuous improvement ahead of reactive problem-solving and to embed a culture of quality within their organisation/department.

This is not a quick fix, nor is it a single issue of exerting more control measures, but more a case of having a firm foundation in the principles of quality planning, quality assurance, quality control and quality audit. This course will provide that foundation.

Course outline

This course is delivered over two sessions during which you will learn:

  • Quality and customers (planning, assurance, control and audit)
  • Quality Management Systems
  • Tools and Techniques of quality
  • The costs of quality (positive and negative)
  • Benchmarking service standards
  • Scoping and developing improvement plans
  • Implementing, monitoring and reporting on improvement plans

Course outcomes

This short course offers you an opportunity to look closely at the ‘reach of quality’ in your organisation, specifically its impact on performance, motivation and morale, costs, customers and reputation. You will learn a variety of tools and techniques and be able to use them with confidence when faced with any challenge in the future.

You will work on a particular workplace improvement plan and, should you choose to complete the assignment, you will gain a significant part towards an ILM Award or Certificate in Leadership & Management.


For those seeking recognition for their learning, this course is based on the ILM unit: Managing Improvement. Successful completion of the assignment will result in the achievement in 3 credits at Level 5.


For those seeking to achieve a qualification at Level 5, you will need to achieve a further 3 credits for the ILM Award or 10 credits for the ILM Certificate.


Course: £252.00 +VAT

Time & Location

9:30AM until 1:00PM @ Online via MS Teams

Available dates