Coaching in the Workplace

Who should attend?

Anyone looking to gain the knowledge, skills and techniques needed to perform effectively as workplace coaches as part of your normal role, to help people to work to their full potential.

Why should you attend?

Our 1-day course explores coaching and how this management tool can drive performance in the workplace. Very practical and full of “use the very next day” tactics and techniques that will turn the manager or team leader into active coaches empowering staff.

The workshop takes three classic manager interventions – dealing with staff queries, observation and feedback and conducting 1:1s – and shows how adopting a coaching style can enhance their effectiveness. The salt and pepper of coaching i.e. questioning and listening skills are covered in depth alongside a feedback model, the GROW technique and non verbal communication. So three practical workplace scenarios will help you start coaching effectively the very next day. All mixed together with a variety of practical exercises and practice sessions to bring the skills to life and help you put coaching into muscle memory.

Course outline

  • What is coaching?
  • Opportunities to coach
  • Planning coaching
  • Real-time coaching
  • The GROW technique
  • Questioning skills
  • On the job coaching and feedback
  • Non verbal communication
  • 1:1s
  • Listening skills
  • Practice sessions


For those seeking recognition for their learning, this course is based on the ILM unit: Understanding Good Practice in Workplace Coaching Successful completion of the assignment will result in the achievement in 3 credits at Level 3.


For those seeking to achieve a qualification at Level 3, we recommend attendance of our 3-day course to achieve an ILM Level 3 Award in Coaching.


Course: £252.00 +VAT

Time & Location

9:30AM until 1:00PM @ Online via MS Teams

Available dates