We aim to give you the best possible service at all times.
Our philosophy is based on getting it right, first time, every time. However, if we do make a mistake, we want you to know that we will not just investigate it thoroughly and seek to put things right but will review and modify our processes to prevent it from happening again. Be assured that should we get anything wrong first time, we aim to get it right the second time.
We are firmly committed to learning from our mistakes. Please find the link to our Customer Complaints Policy.