Providing your organisation
with Quality Training and
Business Support
Practical advice and training, designed to help Gloucestershire businesses to grow, develop and prosper.
CALL US ON 0845 8389964
Providing your organisation
Training Courses
ILM Award in First Line Management (Level 3)
Who should attend?
The ILM Award in First Line Management is a professional development programme for supervisors and first line managers. It provides training and development in vital skills that all supervisors need in order to perform well in their role. The programme is suitable for experienced supervisors, or those new to the role, and is appropriate for companies of all types, sizes and sectors.
Why should you attend?
A supervisor today needs to be skilled in many areas. They need to be able to communicate in several different ways and at various levels, depending on whether they are managing the performance of their team, meeting customer requirements, dealing with suppliers or briefing their manager. And it's not just communications skills they need; supervisors have to be good at planning, organising, monitoring and controlling; being able to motivate one minute and discipline the next; they need to delegate tasks to others, provide guidance, training, coaching and support; they have to deal with change situations, manage conflict and be ever mindful of health and safety. Supervisors work on their own initiative, they solve problems and make decisions, yet they must remain part of a wider team. Put simply, supervising is a professional role that demands competence in many areas, and this course aims to develop your supervisors to deliver with confidence and professionalism. On successful completion they will also receive a nationally recognised qualification.
Course Outline
This is a 5 day course.
During this course you will cover the following:
- How to build and lead a successful team
- Motivating your staff to perform well, and to keep performing
- How to ensure you communicate effectively and consistently
- How to plan changes and make them happen
- Delegating properly, without guesswork, guilt or anxiety
- Managing the performance of others and providing feedback
- How to deal with conflict situations and disciplinary issues
- Techniques for planning, organising and scheduling the work of others
- Approaches to solving problems and making sound decisions
Presenter
Jason Chatwin
Availability
6th June 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
6th, 14th, 21st & 25th June and 12th July 2012
6th August 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
6th, 14th, 22nd & 28th August and 6th September 2012
4th October 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
4th, 10th, 15th, 23rd & 29th October 2012
6th December 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
6th, 12th & 18th December 2012 and 3rd & 9th January 2013
5th February 2013 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
5th, 11th, 19th & 26th February and 5th March 2013
Cost
Course: £620.00 +VAT
Registration: £73.00
Contact
0845 8389964
training@glosenterprise.co.uk
Booking
TopMeet the Trainer
Jason Chatwin
Jason Chatwin AffCIPD, MinstLM has 15 years of experience in Management and HR across a variety of sectors from Retail and Leisure, Banking and Finance to Health Care and even the MoD. His qualifications cover a range of topics including HR Management, Training, NVQ Assessor and Quality Assurer, Alternative Dispute Resolution, Coaching and even scoring orchestral music for films and TV.
He is an inspirational trainer who has a talent for making learning a pleasurable experience, even when the subject is regulatory and dry.