Providing your organisation
with Quality Training and
Business Support
Practical advice and training, designed to help Gloucestershire businesses to grow, develop and prosper.
CALL US ON 0845 8389964
Providing your organisation
Training Courses
Effective Telephonist/Receptionist
Who should attend?
All staff who are involved in a frontline position at the reception desk, and anyone receiving and making telephone calls, particularly those who are in a first contact position in the company.
Why should you attend?
To equip yourself with the necessary skills to project the right impression, listen effectively and attentively, and cope with pressure situations.
Course Outline
- Create a professional and caring image
- Two way communication: voice and manner
- How to ask for details that will make the difference
- Using open and closed questioning techniques
- Handling difficult situations
Presenter
Ellen Watts
Availability
10th August 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
6th February 2013 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre
Cost
Course: £160.00 +VAT
Contact
0845 8389964
training@glosenterprise.co.uk
Booking
TopMeet the Trainer
Ellen Watts
Ellen Watts is a lively professional whose approach guarantees an enjoyable and effective learning experience for all who take part. Ellen started her career 25 years ago in retail management & management training and later, in sales and sales management. 14 years ago she formed ElleRich Training Ltd. She still specialises both in customer service and sales training plus all the communication, management, training and coaching skills needed to support them. Her training style is fun, interactive, inspirational and motivational as well as informative & practical.