Providing your organisation
with Quality Training and
Business Support

Delivering Excellent Customer Service

Who should attend?

This course is aimed at anyone who deals with customers directly and will provide you with a host of skills to help you to project the right impression, listen effectively and attentively and cope with pressure situations.

Why should you attend?

We all have customers, no matter what the nature of our business. Good customer service is as important today as the product or service itself. Poor customer service loses business: good customer service reaps the reward of repeat business.

Course Outline

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• Identifying and defining your various customers
• Understanding and identifying the competitive advantage you can gain through outstanding customer focus
• Predicting (based on findings from current research) what your customers expect
• Identifying areas of your business that are not customer focused and developing strategies for improving those areas
• Using information collected from customer surveys to improve your business performance in the 5 key areas of customer expectations
• Creating a development plan to improve/maintain your knowledge, skills and attitudes

Presenter

Ellen Watts

Availability

6th June 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre

3rd December 2012 (9:30 AM - 4:30 PM) @ Twigworth Court Business Centre

Cost

Course: £160.00 +VAT

Contact

0845 8389964
training@glosenterprise.co.uk

Booking

Online booking form for emailing or printing

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Course details

Course Date Please select... 6th June 2012 - 3rd December 2012 - Method of Payment: Invoice Credit Card: Cheque: Arranged:

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Your company details

Company name Status Please select... Sole Trader Partnership Limited Public Limited Company Address 1 Address 2 Town/City County Postcode Invoice Address 1 Invoice Address 2 Invoice Town/City Invoice County Invoice Postcode Nature of your business Number of employees Contact preference Email Telephone Mailing Please select... Bi Monthly Newsletter Email Newsletter Both How did you hear about us? Please select... Referral from Colleague/Company Advertising Literature Email Search Engine Other

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